Customer Support AI
An AI agent that answers tier-1 support questions 24/7 — in Japanese, with your product knowledge baked in.
Handle tier-1 volume without scaling headcount
The Askhub support agent answers repetitive tier-1 questions directly from your product documentation, FAQs, and policy records — without a ticket queue, without wait time. It operates 24/7 in natural Japanese, handling the query load that consumes your support team's bandwidth without adding value proportional to the effort.
When confidence is low or the query is genuinely complex, the agent escalates to a human — with the full conversation context attached. Your agents don't restart from zero. We do not claim the agent replaces your support team; it handles the portion that should not require a person.
Handles keigo, colloquial phrasing, and product-specific terminology. The NLP tuning step in implementation configures the agent to match your organization's communication register — formal B2B, casual consumer, or mixed.
Answers come from your actual documents and product data — not generic LLM knowledge. Connects to SharePoint, kintone, or any REST endpoint.
When a query is out of scope or confidence is low, the agent hands off to a human — with conversation context attached so nothing gets repeated.
See exactly what customers are asking, how accurately the agent responds, and which topics need better knowledge-base coverage.
See the support agent against your actual queries
Send us a sample of your most frequent support questions before the demo. We will configure a live walkthrough against your specific product context — not a generic script.